Returns

We accept returns within 30 days of purchase on items that have not been washed or worn. Items must be in new, sellable condition. Items that do not meet the above criteria will not be returned to you or refunded.

We now offer free returns and exchanges when you choose to protect your order at checkout. Add Checkout+ to your cart and enjoy simple, free returns/exchanges in the return portal along with package protection if your package is lost, stolen or damaged. 

Without Checkout+:

-A returns fee of $10 will be charged for shipping costs. 

-An exchange fee of $5 will be charged at checkout with your new item order.

-Unfortunately, we cannot be liable for lost, damaged or stolen items.

Final Sale/Monogrammed Items:

Final sale, monogrammed and custom embroidery orders are final sale; no returns or exchanges will be accepted.

Start a Return or Exchange Here

Click here to print your return label.

Exchanges

We offer instant exchanges, which allows a new exchange order to be placed right away instead of waiting for your return to be delivered at our warehouse. To make an exchange, you will be asked to enter your payment information for the $5 exchange fee. A pre-paid return label will be emailed to you once the exchange request has been submitted. Please make sure to send your original order back within 14 days of creating the exchange to ensure you are not charged the full product price.

Size exchanges
To exchange the same item for a different size, visit the returns portal and choose your item to return. Select a return reason , and press Exchange. On the next page, select your new size and press exchange. Please note, an exchange fee of $5 will be charged at checkout for all exchanges.

New item/color
To exchange for a different style, please visit the returns portal and choose your item to return. Select a return reason , and press Exchange or Shop with Return Credit On the next page, to use credits click the Shop with return credits link to shop our site for something new.

For any issues or questions about returns or exchanges, please email info@dudley-stephens.com.

 

What is “Free Returns” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any new, unworn items in your order for a refund or exchange within 30 days for FREE.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.