Returns
We accept returns within 30 days of purchase on items that have not been washed or worn. Items must be in new, sellable condition.
Items that do not meet the above criteria will not be returned to you or refunded.
A returns fee of $7.00 will be deducted from your refund for shipping costs. Please click here to print your return label
Exchanges
Size exchanges:
To exchange the same item for a different size, visit the returns portal and choose your item to return. Select a return reason , and press Exchange. On the next page, select your new size and press exchange.
New item/color:
To exchange for a different style, please visit the returns portal and choose your item to return. Select a return reason , and press Exchange or Shop with Return Credit On the next page, to use credits click the Shop with return credits link to shop our site for something new.
We now offer instant exchanges which allows a new exchange order to be placed right away instead of waiting for your return to be delivered at our warehouse. To make an exchange, you will be asked to enter your payment information for a temporary $1 hold even if it is an even exchange. A pre-paid return label will be emailed to you once the exchange request has been submitted. Please make sure to send your original order back within 14 days of creating the exchange to ensure you are not charged the full product price.
Final Sale:
- All orders purchased final sale cannot be returned or exchanged.
- All monogrammed items cannot be returned or exchanged.
- All custom embroidery orders are final sale.
For any issues or questions, please email info@dudley-stephens.com.
Embroidery
- All monogrammed items cannot be returned or exchanged.
- For any issues or questions, please emailinfo@dudley-stephens.com.